Thank you for buying our courses.
We ensure that our users have a rewarding experience while they discover, assess, and purchase of the courses, whether it may be through our own conducted instructor-led or self-paced training. Our Refund Policy is as follows:
Cancellation & Refunds: We want you to be satisfied, so all courses purchased on our online platforms can be refunded if you raise refund request more than 30 days of purchase of course. For request within 30 days and no more than 14 days after course commencement, our prevailing refund schedule will be applicable. We regret that we will not be able to accede to any request made more than 14 days after course commencement.
For Online Training: Raise refund request within 30 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 50% content of an e-learning course or has attended Online Classrooms for more than 1 day. Also, in case user downloads the recording or E-Book for the course the money back guarantee will be void.
Classroom Training: SOHA Institute reserves the right to postpone/cancel an event, or change the location of an event or replace with another qualified instructor because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc) In case SOHA Institute cancels an event, 100% refund will be paid to the delegate. If a cancellation is done by a delegate 7 days (or more) prior to the event, 25% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate. If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.